This month, the National Association of Realtors released a 53-minute training video centered around addressing and overcoming hidden biases in the real estate industry. With a tenet of our mission statement being to “grow our student’s knowledge base,” we’re encouraging real estate professionals in Michigan and all over the country to learn about and assess themselves for hidden biases.
A hidden (or implicit) bias is when our brains automatically (and often unconsciously) associate stereotypes with particular groups of people – which can cause us to treat those people differently. Before you watch the training video, try taking an Implicit Bias test to learn what your unconscious attitudes are. Considering your own hidden biases is an uncomfortable process, but a necessary one. Research shows that “despite people’s best intentions and conscious awareness, some biases can persist.”
Some examples of hidden bias statements gathered from real estate agents are:
- “I am going to show you some homes in ‘your kind of neighborhood.’ ”
- You don’t want to live in that neighborhood, you can afford to live over here where you’ll feel more comfortable.”
If you can’t watch the entire course right now, here’s one key takeaway:
Bias Override is a way to make sure that your behavior aligns with your values. Integrating this into your real estate practice means:
- Developing protocols for how to provide all clients with equal treatment
- Learning how to manage your mindset so your interpersonal interactions with clients are respectful and successful
- Creating scripts for how to navigate conversations about subjects such as schools to make sure you are conveying the same information to each client
It’s important to ensure that all of your clients can obtain the exact housing they desire. In Michigan, studies show that housing inequality is still prevalent despite 1968’s Fair Housing Act. A 2016 survey found that in Metro Detroit, black applicants were twice as likely to be denied a home loan as white applicants. In Lansing, black applicants fare even worse with a denial rate three times higher than whites.
This week, join in the fight for housing equality by setting aside some time to recognize your own hidden biases and start taking steps to change your way of thinking.